Refund policy

RETURN & REFUND POLICY

We want you to love your BAD TRAIL DECISIONS gear. But if it isn't quite right, we're here to help.

14-DAY RETURNS

You have 14 days from the date you receive your order to decide if it's right for you. If you change your mind, you can return your purchase without giving a reason.

To be eligible for a return, items must be:

Unworn and unused
Unwashed
In their original condition
Returned with the original packaging where reasonably possible

Please note that you are responsible for the direct cost of returning an item unless the product is faulty or we have agreed otherwise.

REFUNDS

Once we receive and inspect your return, we'll process your refund.

If you exercise your legal right of withdrawal, we'll refund the purchase price and the cost of the standard delivery option you originally selected. Any additional cost resulting from choosing a more expensive delivery method will not be refunded.

Refunds will normally be issued using the same payment method used for the original purchase.

DAMAGED OR FAULTY ITEMS

Received something damaged, defective or different from what you ordered?

Don't worry — we'll make it right.

Contact us as soon as possible with your order number and photos of the issue. Products that are faulty or not as described are covered by your legal consumer rights, including the EU minimum two-year legal guarantee. Where applicable, we will arrange a repair, replacement, price reduction or refund at no cost to you.